All items are packaged securely and sent via professional courier with tracking.

Domestic (UK):

Expect dispatch within 1-2 days and shipping time 2-3 days depending on location. We post with Roya Mail's Tracked48 service.

International

Expect dispatch within 1-2 days and shipping time 4-8 business days, depending on location. The customer is responsible for any customs or import fees upon delivery.

Additional Information

If you need a piece shipped quickly, please contact us before purchase at hello@houselore.com.

Please ensure you have studied and read the description of an item before purchasing. Once an item is shipped, we are not responsible for any loss or damage. We will assist with any claims against couriers for damage.

Returns

In the unlikely case that an incorrect item is received, we will happily refund or exchange the item.

You should expect to receive your refund within two weeks of shipping your order back to us, however, in many cases it will be quicker than that. This estimation includes transit time for the package to reach us, the time it takes for us to process the return and the time it takes for your bank to process your refund.

If you need to return an item, please contact us at hello@houselore.com with your order number and details about the product(s) you wish to return. We will respond quickly with information on how to return your items.