All items are packaged securely and sent via professional courier with tracking.

Domestic (UK):

Expect dispatch within 1-2 days and shipping time 2-3 days depending on location. We post with Roya Mail's Tracked48 service.

International

Expect dispatch within 1-2 days and shipping time 4-8 business days, depending on location. The customer is responsible for any customs or import fees upon delivery.

Restrictions

We are currently unable to post to Canada due to postal strikes.

We are currently unable to post to the EU, including Northern Ireland, due to the new General Product Safety Regulation (GPSR) which requires additional infrastructure. We apologise for the inconvenience.

Additional Information

If you need a piece shipped quickly, please contact us before purchase at hello@houselore.com.

Please ensure you have studied and read the description of an item before purchasing. Once an item is shipped, we are not responsible for any loss or damage. We will assist with any claims against couriers for damage.

Returns

Apparel: Apparel items may be returned in the case of receiving an incorrect or defective product. The item must be returned in unused condition within 14 days of receipt. The item may be refunded or exchanged for a replacement. 

Artwork: Art prints may be returned in the case of receiving an incorrect or defective product. The item must be returned in the original packaging within 14 days of receipt for a refund of the cost of the item. 

You should expect to receive your refund within four weeks of shipping your order back to us, however, in many cases it will be quicker than that. This estimation includes transit time for the package to reach us, the time it takes for us to process the return and the time it takes for your bank to process your refund.

If you need to return an item, please contact us at hello@houselore.com with your order number and details about the product(s) you wish to return. We will respond quickly with information on how to return your items.