Shipping Process
All items are packaged securely and sent with a professional courier, tracked along with insurance. Customer is responsible for any customs or import fees upon delivery.
UK, Ireland, and EU Delivery
Shipping cost will be calculated at checkout. Standard 2-5 business days depending on size of package. For expedited delivery, please contact us in advance of purchase.
International Delivery
Shipping cost will be calculated at checkout. Standard 4-10 business days depending on size of package. For expedited delivery, please contact us in advance of purchase.
Collection
Please indicate during checkout or by phone if you wish to collect the item in London SW16.
Returns
We accept returns with a full refund within 14 days of customer receipt. Customer must have received an incorrect item or incorrect quantity to be eligible for return. Please ensure the item suits your needs before purchase. We are happy to provide live video viewings.
We offer interest-free payment plans through Partial.ly, allowing you to secure items immediately while spreading the purchase cost over time with a payment method of your choice.
Please note that items will only be shipped once payment has been made in full.
You are able to customise payment plans to your specifications, spreading payments between two and twelve weeks depending on your needs. You are also able to pay off balances early at any time.
You can set up your payment plan at checkout.
For any additional questions, please email shop@houselore.com.
